Bio Products Laboratory – Water Systems Service Level Agreement


Bio Products Laboratory Ltd (BPL) is an organisation which turns blood plasma in to a range of life saving products. It is committed to research and development to maintain a key position in a constantly changing market in the 21st century.


BPL’s processes are highly dependent upon both purified water and water for injection. BPL required an organisation to provide a three year, 24/7 software and hardware service level agreement for these critical legacy systems.


HFL carried out site investigations to gain a comprehensive understanding of the software and hardware.
HFL’s control engineers undertook detailed familiarisation training on the control systems.
HFL has now been engaged to provide front line hardware and software support. This involves 365days/year, 24/7 telephone support and associated site attendance within agreed timescales.


BPL is secure in the knowledge that the four systems controlling its critical processes are now supported 24/7 by Haden Freeman’s expert engineering support teams.


Our offices:

UK Headquarters
Freeman House, Orbital 24
Oldham Street, Denton, Manchester
M34 3SU

Tel: +44 (0) 161 304 5900
Fax: +44 (0) 161 304 5901

Haden Freeman Limited
Room 236, Wilton Centre, Teesside
TS10 4RF

Tel: +44 (0) 1642 438136

Haden Freeman Limited C/O GEO Group UK Ltd
Charleston Road, Hardley, Hythe
Southampton, Hampshire
SO45 3ZG

Tel: +44 (0) 161 304 5900

Haden Freeman Limited C/O Madina Group
P.O. Box 20459, C – Ring Road
Al Darwish United Building, Doha, Qatar

Tel: (+974) 4406 2000

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