Bio Products Laboratory – Service Level Agreement

Background

Bio Products Laboratory Ltd (BPL) is an organisation which turns blood plasma in to a range of life saving products. It is committed to research and development to maintain a key position in a constantly changing market in the 21st century.

Requirement

BPL required a Service Level Agreement for the support of hardware and software on its Large Scale Fractions and Albumin Pasteurisation facilities at the Elstree Site.

Response

HFL agreed to provide 24/7 telephone support and call out which covered the following:

• PLC Hardware
• I/O Hardware
• Server Hardware
• Client PC Hardware
• Network Hardware
• Server and Client Operating Systems
• Domain Configuration
• Installed Server Applications
• Installed Client applications
• PLC Application Software
• SCADA Application Software
• Application Software Parameters

Result

BPL now has 24/7 support for its main manufacturing facilities.