Bio Products Laboratory – Service Level Agreement


Bio Products Laboratory Ltd (BPL) is an organisation which turns blood plasma in to a range of life saving products. It is committed to research and development to maintain a key position in a constantly changing market in the 21st century.


BPL required a Service Level Agreement for the support of hardware and software on its Large Scale Fractions and Albumin Pasteurisation facilities at the Elstree Site.


HFL agreed to provide 24/7 telephone support and call out which covered the following:

  • PLC Hardware
  • I/O Hardware
  • Server Hardware
  • Client PC Hardware
  • Network Hardware
  • Server and Client Operating Systems
  • Domain Configuration
  • Installed Server Applications
  • Installed Client applications
  • PLC Application Software
  • SCADA Application Software
  • Application Software Parameters


BPL now has 24/7 support for its main manufacturing facilities.


Our offices:

UK Headquarters
Freeman House, Orbital 24
Oldham Street, Denton, Manchester
M34 3SU

Tel: +44 (0) 161 304 5900
Fax: +44 (0) 161 304 5901

Haden Freeman Limited
Room 236, Wilton Centre, Teesside
TS10 4RF

Tel: +44 (0) 1642 438136

Haden Freeman Limited C/O GEO Group UK Ltd
Charleston Road, Hardley, Hythe
Southampton, Hampshire
SO45 3ZG

Tel: +44 (0) 161 304 5900

Haden Freeman Limited C/O Madina Group
P.O. Box 20459, C – Ring Road
Al Darwish United Building, Doha, Qatar

Tel: (+974) 4406 2000

Contact us: