Bio Products Laboratory – Water Systems Service Level Agreement

Background

Bio Products Laboratory Ltd (BPL) is an organisation which turns blood plasma in to a range of life saving products. It is committed to research and development to maintain a key position in a constantly changing market in the 21st century.

Requirement

BPL’s processes are highly dependent upon both purified water and water for injection. BPL required an organisation to provide a three year, 24/7 software and hardware service level agreement for these critical legacy systems.

Response

HFL carried out site investigations to gain a comprehensive understanding of the software and hardware.
HFL’s control engineers undertook detailed familiarisation training on the control systems.
HFL has now been engaged to provide front line hardware and software support. This involves 365days/year, 24/7 telephone support and associated site attendance within agreed timescales.

Result

BPL is secure in the knowledge that the four systems controlling its critical processes are now supported 24/7 by Haden Freeman’s expert engineering support teams.