Bio Products Laboratory – Service Level Agreement

Background

Bio Products Laboratory Ltd (BPL) is an organisation which turns blood plasma in to a range of life saving products. It is committed to research and development to maintain a key position in a constantly changing market in the 21st century.

Requirement

BPL required a Service Level Agreement for the support of hardware and software on its Large Scale Fractions and Albumin Pasteurisation facilities at the Elstree Site.

Response

HFL agreed to provide 24/7 telephone support and call out which covered the following:

  • PLC Hardware
  • I/O Hardware
  • Server Hardware
  • Client PC Hardware
  • Network Hardware
  • Server and Client Operating Systems
  • Domain Configuration
  • Installed Server Applications
  • Installed Client applications
  • PLC Application Software
  • SCADA Application Software
  • Application Software Parameters

Result

BPL now has 24/7 support for its main manufacturing facilities.

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Our offices:

UK Headquarters
Freeman House, Orbital 24
Oldham Street, Denton, Manchester
M34 3SU

Tel: +44 (0) 161 304 5900
Fax: +44 (0) 161 304 5901
Email: info@hadenfreeman.com

Haden Freeman Limited
Room 236, Wilton Centre, Teesside
TS10 4RF

Tel: +44 (0) 1642 438136
Email: info@hadenfreeman.com

Haden Freeman Limited C/O GEO Group UK Ltd
Charleston Road, Hardley, Hythe
Southampton, Hampshire
SO45 3ZG

Tel: +44 (0) 161 304 5900
Email: info@hadenfreeman.com

Haden Freeman Limited C/O Madina Group
P.O. Box 20459, C – Ring Road
Al Darwish United Building, Doha, Qatar

Tel: (+974) 4406 2000
Email: info@hadenfreeman.com

Contact us: